SERVICE CONTRACTS
We offer a range of service and maintenance plans to ensure any equipment supplied by Britannia Monitoring Systems is running at optimal performance and any documentation you require is provided to give you complete "peace of mind".
We have 3 service & maintenance plans available;
Level 1 - Silver
The Level 1 - Silver includes the service plan from the level 0 - Bronze package as well as a maintenace plan.
The maintenance plan provides;
- Faulty items repaired at no additional cost.
- Site attendance within 5 days from notifying Britannia
- Technical support telephone, email and remote support
- 1 x Reduced rate call out day included
Exclusions apply - these are detailed in the quotation. Items requiring repair may need to be removed from site.
Level 2 - Gold
The Level 2 - Gold is our priority maintenace plan which includes the service plan from the level 0 - Bronze package as extended warranty and priority support.
The maintenance plan provides;
- Extended Warranty - New for old if items cannot be repaired
- Priority site attendance within 2 days from notifying Britannia
- Priority technical support telephone, email and remote support
- 2 x Reduced rate call out days included
Exclusions apply - these are detailed in the quotation. Items requiring repair may need to be removed from site.
For systems that don't need urgent site attendance. Britannia have the annual service & calibration visit.
The Level 0 - Bronze package provides a regular service plan for your system.
It covers the site time and replacing a number of components that are need to make sure your systems run optimally.
This includes the annual calibration to national standards of any equipment supplied and maintained by Britannia with system health checks, reports and calibration certificates provided.
For systems that require more accuracy. Britannia have interim service & calibration visit.
Interim Visits - Interim visits at either 3- or 6-month intervals to service and calibrate fixed gas monitoring systems to maintain accuracy, reliability & performance between annual calibrations. – excludes changing of the cells